• Product Status Messages
• Solving Printer Problems
  • Printer Does Not Turn On
  • LCD Screen Shuts Off
• Solving Printing Problems
  • Nothing Prints
  • Cannot Print Over a Network
  • Print Head Moves But Nothing Prints
  • Red Light Shines Inside the Printer
• Solving Paper Problems
  • Paper Feeding Problems
  • Roll Paper Jam Problems
  • Cut Sheet Paper Jam Problems
• Solving Print Quality Problems
  • Nozzle Check Pattern Prints Incorrectly
  • Overall Print Quality is Poor
  • Lines Are Misaligned
  • Prints are Scuffed or Smeared
  • Margins Appear in Borderless Prints
  • Too Much Ink is Consumed

Product Status Messages

You can often diagnose problems with your product by checking the messages on the LCD screen.

Solving Printer Problems

Printer Does Not Turn On

If the printer does not turn on, try these solutions:

• Make sure the power cable is securely connected.
• Make sure the power outlet works by connecting the power cable for another electronic device.

LCD Screen Shuts Off

If the LCD screen shuts off intermittently, the printer may be in Sleep Mode. Try these solutions:

• Press any of the buttons on the control panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Power Settings menu.

Solving Printing Problems

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your printer is turned on.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the computer and connect the printer directly to the computer's USB port.
• Make sure the USB cable length does not exceed 10 feet (3 m).

Cannot Print Over a Network

If you cannot print over a network, try these solutions:

• Make sure that your printer is turned on.
• Make sure you installed your printer's network software as described in the Network Guide.
• If you are using TCP/IP, make sure the printer's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
• Check your wired LAN router or access point to see if the LED for the port to which your printer is connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your printer and to your router, access point, switch, or hub.
• Try connecting your printer to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your printer from another computer on the network.

Print Head Moves But Nothing Prints

If the print head is moving and nothing prints, try these solutions:

• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the printer has not been used for a long time the nozzles may be clogged.)
• If you see the message Motor Self Adjustment on the product's LCD screen, the printer is adjusting its internal motor. Wait a few moments for the message to disappear and do not turn off the printer.

Red Light Shines Inside the Printer

The red light always shines inside the printer. This is normal.

Solving Paper Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Make sure paper is loaded in the correct orientation. Load cut sheets vertically.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
• Follow any special loading instructions that came with the paper.
• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
• Do not load more than one piece of cut sheet paper.
• Make sure your paper meets the specifications for your product.
• If thick media does not feed, make sure you are loading it straight into the product, not at an angle.
• If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
• Make sure that paper is not jammed inside the product.

Roll Paper Jam Problems

If roll paper has jammed in the printer, follow the steps here to clear the jam.

1. Open the roll paper cover.
2. Cut the paper above the paper feed slot.
   
3. Check that the pause/cancel light is not flashing and press the load paper button.
   
   
   
4. Rewind the roll paper
5. Open the front cover.
   
   Caution: Do not touch the ribbon cable inside the printer.
   
   
6. Carefully move the print head away from the paper jam.
   
   Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock that damages the printer.
   
   
7. Remove the jammed paper.
   
8. Close the front cover.
9. Turn the printer off and back on again.
10. Cut the edge of the roll paper straight horizontally, then reload the roll paper.
    Note: Make sure to cut off any jagged or folded sections of paper.

Cut Sheet Paper Jam Problems

If cut sheet paper has jammed in the printer, follow the steps here to clear the jam.

1. Open the front cover.
   
   Caution: Do not touch the ribbon cable inside the printer.
   
   
2. Carefully move the print head to the opposite side of the printer from the paper jam.
   Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock that damages the printer.
   
   
3. Remove the jammed paper.
   
4. Close the front cover.
5. Turn the printer off and back on again.
6. Reload the paper, making sure it is not skewed.

If paper does not collect correctly in the paper basket, try these solutions:

• If paper does not collect in the basket, gently press on the paper basket as paper is ejected from the printer. This prevents the paper from catching on the basket.
• If the paper folds after cutting, set the Auto Cut setting to Off. Cut the paper manually while supporting the print.
• If the paper creases and does not collect in the basket, close the basket and resume printing. Before the paper reaches floor, hold the paper with both hands and continue to support it until printing is complete. Do not load more than one piece of cut sheet paper at a time.

Solving Print Quality Problems

Nozzle Check Pattern Prints Incorrectly

If the nozzle check pattern does not print correctly, try these solutions:

• Clean the print head and print the check pattern again. If cleaning the print head several times does not solve the problem, use a stronger print head cleaning level.
• If the printer has not been used for a long time, nozzles may be dried and clogged. Turn the printer on at least once every two weeks to prevent the nozzles from clogging.

Overall Print Quality is Poor

If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding), try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• Make sure you are using genuine Epson ink cartridges. If you use non-Epson ink cartridges, the print result may be faint or the color of the printed image may be inaccurate because the remaining ink level is not correctly detected.
• Make sure your ink cartridges have not expired. For best results, use ink cartridges before the expiration date printed on the package (within six months of installation in the printer). Replace expired cartridges with new ones.
• Shake the cartridges before installing them in the printer. To maintain optimum print quality, remove and shake the installed cartridges if the printer has not been used in the last three months.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer.
• Compare the print result with the image on your computer screen. Since monitors and printers produce colors differently, printed colors and screen colors do not always look the same.
• Make sure that the printer cover is closed during printing.
• Check the ink levels on the LCD screen. Replace any cartridges that are low on ink.
• Enable color management in the software application or in the printer driver.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.

Lines Are Misaligned

You may see vertical lines in the (bi-directional) print output. If this occurs, align the print head.

Prints are Scuffed or Smeared

If your prints are scuffed or smeared, try these solutions:

• Make sure your paper meets the specifications for your product.
• Do not use paper with folds or creases and always use new media.
• If you are using cut sheet paper, check that changes in humidity and temperature have not made the paper wavy. Flatten the paper before loading it or use new paper.
• If the surface of the paper is scuffed, select a wider Platen Gap setting.
• If the bottom edge is scuffed, try widening the bottom margin.
• If ink is smeared on your prints, clean the rollers. Load blank paper and press the    paper feed button to feed it through the printer.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the loaded paper and smear ink on the back of the print.
• Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack the prints until the ink is completely dry.

Margins Appear in Borderless Prints

If borderless prints still have margins, try these solutions:

• Check the print settings selected in your print application you are using, as well as the printer driver.
• Make sure that the paper settings on the LCD screen match the paper you loaded.
• Make sure borderless enlargement is not set to Min in the printer driver.
• Paper that is stored incorrectly may expand or contract. Make sure you have stored the paper according to the manufacturer's specifications.
• Check that the paper you are using supports borderless printing.
• If you are using roll paper, change the Adjust Cut Position setting. This may reduce the margins at the top and bottom of the print.

Too Much Ink is Consumed

If your printer is consuming too much ink during printing, try these solutions:

• Make sure you selected the correct Media Type setting in the printer driver that matches the paper you loaded in the printer. The amount of ink used during printing is controlled by the Media Type setting.
• Lower the density of ink in the Paper Configuration menu in the printer driver.