When users connect to a wireless network, the operating system creates a profile and stores the information for that connection. The wireless network information saved is the SSID (Service Set Identifier or the name of the network) and its security details (like the password and encryption it uses). If you do not want your device to remember a certain wireless connection, you are required to delete – or forget – its network profile, also known as Forgetting the Network.

To Forget a Wireless Network:

1. On your desktop, navigate to the lower left-hand section of the screen, and type Wi-Fi into the Search field. Confirm that you are on your desktop and not using Google or another internet search engine.
2. Wi-Fi Settings should populate after typing it into the Search field. Click the Wi-Fi Settings option.
3. Click Wi-Fi in the left panel.
4. Click Manage Known Networks (Figure 1).
   
   Figure 1:
   
5. Under Manage Known Networks, click the Network you wish to forget. Then, click Forget (Figure 2).
   
   Figure 2:
   
6. The Wireless Network's Profile and Connection Details are now deleted.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help