You can transfer a call you received to a third-party number on your Cisco VoIP phone.

To transfer a call to a third-party phone number, do the following:

1. While you are on a call, press the Transfer button; this places the call on hold. (Figure 1)
2. Enter the third party's phone number.
   • As a courtesy, wait until the third party has answered so you can explain who you will be transferring and the nature of the call.
3. Press the Transfer button again; this connects the caller to the other party and disconnects you from the call. (Figure 2)

After transferring the call, hang up.

Figure 1:

Figure 2:

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help