Fax machines on campus should be set up as described in this article to improve fax quality and speed and to reduce the chance of communication failures.

Before You Begin

The information below describes recommended settings for fax machines on campus. Setting up your fax machine with the recommended settings can help you improve quality and reduce the chance of communication failures.  

Recommended Fax Settings

We recommend you set up your fax machine using the following settings:

• Set fax speed to 9600bps
• Turn on V.17
• Turn off ECM (Error Correction Mode)
• Turn off TAD (Telephone Answering Device)

Additional Suggestions

• Some fax machines will allow you to set V.17. Most of these fax machines will automatically bump down to the speed that will be successful.
• Some fax machines will not specify the bit rate in the configuration menu, but have a “BASIC” speed that you will need to set.
• On some fax machines, turning on Overseas Mode is the same as turning off ECM.

Please note that the Support Center does not provide support for fax machines. When you contact the Support Center, please provide the following information:

• Your name and ULID
• A contact phone number where you can be reached
• The brand and model fax machine you are trying to use
• Your location (building and room)
• A description of the problem you’re experiencing

The Support Center will log your issue as an Incident and will notify the Unified Communications team so that you can receive assistance.

How to Get Help

Technical assistance is available through the Illinois State University Technology Support Center at:

• Phone: (309) 438-4357
• Email: SupportCenter@IllinoisState.edu
• Submit a Request via Web Form: Help.IllinoisState.edu/get-it-help
• Live Chat: Help.IllinoisState.edu/get-it-help