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In 2005, Dean Gary Olson charged CAS-IT to craft their own strategic plan—building on Educating Illinois and the CAS Strategic Plan—to ensure that the service and support necessary to advance the aspirations of our students, faculty, and staff were provided. The result was the CAS-IT Strategic Plan 2006-2010. As consistent with the Educating Illinois document and the final committee report on Organizing Distributed Technical Support (aka the Chizmar Report) the assumption here is that "technical support includes both reactive and proactive assistance to users as they utilize information technology to accomplish professional, organizational, and instructional tasks." A final assumption is that the above-mentioned assistance facilitates or enables the constituency to, in turn, better support the College. In some complex organizations, goal statements stand as justification for existing actions and structures and can also serve as a basis for evaluation. Measurable goal statements for the proposed technology support unit within CAS included:
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