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Comment: Updated link for software and service catalog

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The descriptions of Services intentionally align with categories in the Cherwell (fka ITHelp) Self Service Portal. A complete IT Service Catalog for all ISU IT support teams can be found on the Software and Service Catalog webpage.

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RowHeaderService Catalog


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TabTitleAccounts & Access
RowHeaderAccounts & Access

See CAS-IT Services On-boarding Procedure, Off-boarding Procedure, and Data Retention Policy below for details.

CAS-IT offers numerous network file shares. The CAS - Accessing Private, Office Files, Project, and Labs Drives article outlines each file share system, as well as provides a tutorial for how to access them.

For the Student Hand-in folder and Instructor Public folder, see information under Deprecated Services in our Service Policies and Procedures below.


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TabTitleDevice Support & Printing

CAS-IT has implemented standards for the computers we will support. See the Minimum Support Requirements section below for details.

We update new computer purchase recommendations on our Buying Computers page as appropriate.

CAS-IT has made a list of commonly requested software available for install on supported Microsoft Windows-based computers via Software Center. These applications are pre-approved and tested for common functionality and integration with Illinois State systems. Faculty & staff may request software to be added to the list of available software. See Software Center for Windows article for more information.

The CAS-IT Event / Conference Support Guide helps you welcome guests to campus. CAS-IT is not capable of providing event support staff but can help you during the planning process by providing consultation for your technology needs.

CAS-IT is installing Windows 11 on computers we support.  See the Getting to Know Windows 11 article to help ease the transition.


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TabTitleMicrosoft 365 & Web

CAS Faculty, department, or service unit website design and development.

CAS-IT can host applications. Please consult the Director of CAS-IT before acquiring any applications.


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TabTitleWatermark Faculty Success (Formerly Digital Measures)

Watermark Faculty Success logo

The university offers various documentation on Watermark Faculty Success for both general faculty and for department editors.

For a comprehensive overview of Watermark Faculty Success for general use by faculty, the Watermark Faculty Success article by the Technology Support Center is a useful resource.

For those with more advanced permissions, we have created a Watermark Faculty Success for Department Editors Training Manual that goes into further detail about some of the unique features that you have access to.


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