Students, faculty, and staff experiencing wireless or wired network issues on campus may report the issue in order to request assistance.
Common network issues include:
- Unable to access websites or Internet resources
- Slow network connection
- Broken network jack
Report a Network Issue
To report a network issue via web form:
- Navigate to the IT Help website at ITHelp.IllinoisState.edu, click Log in, and log in with your ULID and password.
- Click Get Help.
- Fill out and submit the IT Help Support Request Form.
- Include details such as the type of error, wired or wireless (port number if wired), building and room number
Important: If you are reporting a wired network issue, please provide the associated port number if possible, in order to expedite troubleshooting efforts. Each network port is labeled with a sticker that bears the port number.
To report a network issue via other means:
Students, faculty, and staff may also report a network issue by calling the Technology Support Center at (309) 438-4357, or by email at SupportCenter@IllinoisState.edu. If reporting by email, please remember to include your location, and if reporting a wired issue please include the jack number.
In addition, faculty and staff may also elect to report a network issue by contacting their local tech support.