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Illinois State University

Understanding Phishing and How my ULID Account was Compromised

If your ULID account becomes compromised as the result of phishing, action will be taken to secure your account

Phishing Emails

In the recent past, Illinois State has been targeted by phishing scam emails.

These phishing emails instruct you to reply and include your user name and password. They typically say something like this: “Failure to do this will immediately render your email address deactivated from our database.

For more information on these phishing emails, refer to How to Recognize Phishing Emails Targeting Illinois State University

Phishing Calls

Phishing can come in the form of phone calls as well as email.

A phishing caller may pretend they are from Microsoft or your IT department, and may ask you to provide account details or convince you to visit a website that will give them remote control of your computer. They may make threats like claiming your computer has a virus and action must be taken immediately.

You Gave Someone Your Password

When you replied to an email with your username and password or gave that information over the phone, you sent that information to a phishing scammer. The scammer now has access to your account. This is called a “compromised account.”

Spam is Sent From Your Account

Once the phishing scammer gains access to your account, he or she logs in to Office365 and uses your account to send more spam. Hundreds or thousands of spam messages might be sent from your email account.

Compromised Account Detection

The mail server detects compromised email accounts, such as those being used by phishing spammers. If your account has been compromised by a phishing scam, action will be taken to secure your account.

Action Taken on Your Account

First, you will lose access to email. To regain access, you must change your password. After changing your password, log in to email. You will see an email notification which discusses your compromised account and includes important information on how to resolve the problem.

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How to Get Help

For technical assistance, you may contact the Technology Support Center at 309-438-4357, or by email at