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Illinois State University

Unable to View Paycheck in iPeople

If a user is on campus, or connected to the Illinois State University network, and they click the paycheck details but nothing happens, they need to turn off the pop-up blocker for the browser window. See “Viewing your Paycheck in iPeople” section below.

If a user is off campus, or using another network, and logged into iPeople and trying to view their paycheck, they will receive an error message regarding access while off campus is denied.

Effective March 31, 2017, to help protect employees, Illinois State University has restricted access to payroll-related employee self-service functionality to the University network. Users who are off campus and not on the network will not be able to view paychecks, and check W-2 and W-4 forms without first establishing a connection to our University network.

Please use “Cisco AnyConnect” to download or view paychecks, W-2, or W-4 forms.

Please refer to the following knowledge articles for assistance with connecting using a VPN connection:

Viewing your Paycheck in iPeople

You can access your paycheck details by clicking the Pay icon from the home page, ensuring Paychecks is selected in the menu on the left and clicking on the paycheck you want to view.

Clicking the paycheck area launches a pop-up window. Your browser may block this pop-up window, which prevents you from seeing the paycheck details.

Solution

In most browsers, you will see a warning when a pop-up window is blocked. Click the warning message and allow pop-up windows from hcm.illinoisstate.edu

In Safari, pop-up windows are blocked by default, and no warning is displayed when a pop-up window is blocked. You should go into Safari’s preferences and disable the pop-up blocker.

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