Skip to main content
Skip to main navigation
Illinois State University

Secure the Bird - Multi-Factor Authentication

What is MFA?

Multi-Factor Authentication (MFA) is an authentication process that requires the user to have more than one form of identification to gain access to a specific account. MFA requires you to use something you have (a phone number or the Microsoft Authenticator App), and something you know (the password associated with your ULID). This two-step process increases the safety and security of your accounts and personal information. By enabling MFA on your account, you are protecting your account from phishing attempts, identity theft attempts, and password theft.

The following video can help provide additional information on MFA. What is Multi-Factor Authentication.


General Questions

Why is Illinois State University implementing Multi-Factor Authentication?

MFA is an important layer of defense beyond your password. It helps protect your account from being compromised and ensures that you are the person that is accessing your account.

Do I have to participate?

Although we do not require you to enroll in Multi-Factor Authentication at first, we strongly recommend that you complete the enrollment and authentication process in order to increase the security of your Office 365 account.

If you do not enroll in MFA by the date communicated, you will be automatically enabled and forced to complete enrollment before accessing Office 365 services.

What if I don’t want to use my phone to authenticate?

Contact the Technology Support Center for further information.

Is there a “Remember Me” function so I don’t have to authenticate every time?

Yes, verification methods are remembered for up to 60 days.

Where can I go for help during the authentication process?

For assistance with the authentication process, please contact the Technology Support Center.

What is the Microsoft Privacy Policy for phone numbers?

Information on Microsoft’s Privacy Policy can be found at:

Issues with your phone?

What do I do if I have lost the phone I registered my account on?

You may manage your registered devices in the ULID Account Management page.

What if I need to log in and my phone is not working properly?

Please try another authentication method and contact the Technology Support Center.

Is MFA compatible with all mobile phones?

At this time, we have not identified any incompatible devices.

How do I register a phone with an international or non- U.S. phone number?

International phone numbers can be added as an alternate phone in the manage verification devices website.

What should I do if I get a new/ replacement phone?

Go to the ULID Account Management page and register the device. Be sure to delete the old device.

Enrollment Instructions

Once you have become eligible for Multi-Factor Authentication you will need to complete the following steps to finalize your enrollment.

  1. Log in to, scroll down and click on the Technology Help button and then click the Account Management Tab in the new page that loads.
  2. Log in and enable MFA. Instructions for enabling MFA, may be found in the article How to Enable Multi- Factor Authentication.
  3. Proceed to the Office365 web page to begin the authentication process.
  4. Follow the on-screen steps to receive your authentication code via phone call or Microsoft Authenticator mobile app which can be found in the Google Play Store or the Apple App Store
  5. Verify the account using the code sent to you through a phone call or the mobile app.

Once you have completed these steps you will successfully be enrolled in MFA.

How to Get Help

If you are having trouble with the enrollment or authentication process check out the following helpful hint video or read one of the Knowledge Base articles. If you are still having issues authenticating, contact the Technology Support Center online at, over the phone at (309) 438-4357, or visit Julian Hall 115.