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Illinois State University

Student Technology QuickStart - Getting Help

Technology Support Center

The Technology Support Center is your first stop for technology support. They are available by phone: Monday – Friday, 7:30 AM – 10:00 PM and Saturday/Sunday, 10:00 AM – 6:30 PM and in person: Monday - Friday, 8:00 AM - 6:00 PM and Saturday/Sunday, 12:00 PM - 3:00 PM in Julian Hall room 115, excluding University holidays. The Technology Support Center can assist you with My Illinois State, ReggieNet, Office 365 email, ULID accounts, and more.

The IT Help website is where you can report any technical issues, find answers to any questions you may have via the Knowledge Base, and find out more about the Support Center.

Welcome Week Tech Hours

Additional in-person assistance will be available during Welcome Week from 1:00 PM through 4:00 PM in the Visor Center and Milner Library.

TechZone & Student Technologies

TechZone and Student Technologies is another resource for technology help at Illinois State. They can answer your tech-related questions, whether you’re looking for advice or you just want to test drive the latest technology.

The TechZone Service Center’s certified repair staff offer a wide range of technical support and repair services from their convenient walk-up counter located on the 2ndFloor West Concourse of the Bone Student Center including virus/malware removal, campus wireless connectivity setup, and email setup for mobile devices.

Right next door, the TechZone Sales Center offers students academic discounts on name-brand computers and software titles and you will also find a great selection of headphones, computer cases, hard drives, tablets, iPods, accessories, and much more.

Residential Computer Consultants (RCCs) are ResNet staff who live in the residence halls—much like RAs—to help students with computer problems. They are capable of solving software problems, resolving Internet connectivity issues, removing viruses, diagnosing hardware issues and troubleshooting software.

For more about connecting to ResNet for the first time or requesting help from an RCC, visit the ResNet website.

ResNet Help Clinics

Need help during move-in? Stop by the Help Clinics located in the basement of each residence hall at your convenience-no appointment necessary! See the full schedule.


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Student Technology QuickStart - Before You Arrive

All Technology QuickStart Articles:

Student Technology QuickStart - Getting Help

Student Technology QuickStart - Before You Arrive

Student Technology QuickStart - Getting Connected

Student Technology QuickStart - Keeping Your Data Safe

Student Technology QuickStart - Tools You Will Use

Student Technology Quickstart - Additional Resources