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Illinois State University

What is my voice mail PIN?

Use your voice mail PIN to access voice mail for your campus phone number.

Before You Begin

By default, your voice mail personal identification number (PIN) is 0000.

When you initially set up your voice mail, you will be prompted to change it to something personal. You can also change your PIN at a later time. For security reasons, the voice mail system may periodically require you to change your PIN.

Voice Mail PIN

To access your voice mail, you must enter your voice mail PIN. By default, your voice mail PIN is 0000.

The first time you use your PIN to set up your voice mail, you will be prompted to change it to something personal and secret. You can change your security code at any time.

Problems with your Voice Mail PIN

If you do not know your voice mail PIN or if it is no longer working, you can request to have it reset back to the default.

First, verify that you cannot access your voice mail with the default security code (0000). If you continue to have problems, please do one of the following:

  • Click Get Help on the Technology Support Center website. Click Login to the IT Help Service Portal and log in with your ULID and password. Click Phones and Network, then click Reset Voicemail Password and answer the questions on the form. This will generate an Issue for your problem, which will be sent to Telecommunications & Networking.

  • Contact the Technology Support Center at 309-438-4357, or by email at SupportCenter@illinoisstate.edu. Explain that you need to have your voice mail security code reset back to the default. A Technology Support Center analyst will log your request and send a ticket to Unified Communications.

A member of Unified Communications will contact you once your voice mail security code has been reset.

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