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Illinois State University

Accessing Virtual Computer Labs and Virtual Applications

The University has made some computer labs available virtually. All students will have access to general use virtual computer labs, and some students will also have access to additional virtual computer labs for their major or specific courses. All of these virtual computer labs are available at remote.illinoisstate.edu and students will automatically see all virtual computer labs to which they have access.

Some applications are also available virtually, through a web browser.

Lists of the available virtual labs and virtual applications are linked in the “Related Articles” section at the bottom of this article.

Mac Users: If you choose to download the Citrix Virtual Desktop Agent to your computer, you will need to allow the installer to continue. When you receive a prompt stating the download cannot be opened, click OK. You will be directed to your Security and Privacy settings, click Open Anyway. On the second prompt click Open to continue to the installation process.

Accessing Virtual Computer Labs and Virtual Applications

To access virtual computer labs to which you may have access, please do the following:

  1. Using a browser (Chrome and Firefox are recommended for Windows and Mac), navigate to the Citrix login page at Remote.IllinoisState.edu and login using your ULID and password.
  2. If you’d like to use the browser version of Citrix (Recommended), select Use light version (figure 1 and 2) or Log on (figure 3).

2a. If you would like to use the desktop application, depending on your browser, you may need to click Detect Receiver to continue (figure 1), accept the Citrix license agreement and then click Download (figure 2), OR accept the Citrix License Agreement and then click Install (Figure 3). If you already have the Citrix Receiver installed, proceed to step 3.

Figure 1:

Figure 2:

Figure 3:

  1. When you are presented with the ISU StoreFront page, click on the Desktops icon at the top of the page (figure 4), this will present you with all of the desktops that you have access to. To access applications, select Apps.

 

Figure 4:

 

  1. Click on the desktop or application that you need to use and wait a few moments for it to launch.
  2. Click Open Citrix Receiver if prompted.
  3. If on a virtual computer, click the Windows Icon in the bottom left corner for a list of all available applications.

 

 

Disconnecting from the computer

After you have completed to work and are ready to log off, do the following:

  1. IMPORTANT: Sign out of the computer.
    • For Windows:
      • Click Start > Click the Logo at the top of the left hand column of the start menu > Click Sign Out.
    • For Mac:
      • Click the Apple icon > Click Logout.
  2. Disconnect using the Citrix menu.
    • Light Version:
      • Click the Citrix menu icon in the top center of the browser window (figure 5)> Click the three dots (figure 6)> Click Disconnect (figure 7).
      • Figure 5:

        Figure 6:

        Figure 7:

     

 

    • Desktop:
      • Click the down arrow icon in the top center of the Window (figure 8)> Click Disconnect (figure 9).

        Figure 8:

        Figure 9:

      

 

Tips for Using the Virtual Labs

 

    • There is an idle timeout period of 15 minutes. Any unsaved work may be lost if your session times out due to inactivity.
    • Do NOT save work locally to the virtual computer. It is recommended that you save all work to OneDrive.
    • Do NOT use the standard print settings as they will print to an on-campus computer lab that may be inaccessible to you. Instead, print to PDF and save it to OneDrive.

 

 

Getting Help and Providing Feedback

If you encounter errors or have problems running the application in class, please inform your instructor. To report problems with the application outside of class, please contact the Technology Support Center at (309) 438-4357, or via request form at https://ithelp.illinoisstate.edu/request/, and provide the following information:

  • Your name, ULID, and a good phone number to contact you.
  • The course you are accessing the application for.
  • The name of the application.
  • A brief description of the error you are encountering.

 

 

Note: If you're prompted to Download, Run and Open a Launch.ica File - please reference the following Citrix Support Article: Citrix Support Article for .ica File

If you would like to provide a suggestion on how to improve the experience of using the Virtual applications, please email your suggestions to ithelp@ilstu.edu.

Related Articles

Virtual Computer Labs Available to Students

Virtual Applications Available to Students

 

Related Videos

How to Log Into and Download Citrix

How to Access a Virtual Desktop in Citrix