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Illinois State University

Overview of Zoom

Zoom is a video conferencing tool in use at Illinois State University. To access zoom, navigate to https://illinoisstate.zoom.us/. On this page, you can [Join] or [Host] a session, or [Sign in] to manage your account. To learn more about Zoom, read more below:

Who Can Access Zoom Pro?

All current faculty and staff are licensed for a Zoom Pro. Zoom Pro allows you to host a session with no time limit and have up to 300 participants in the session.

How to Activate your Zoom License

Faculty and Staff will need to activate their Zoom license prior to being able to use all features of Zoom including its integration with ReggieNet. There are two convenient ways to activate your license either through ReggieNet.IllinoisState.edu, or by logging into My.IllinoisState.edu.

ReggieNet: Log-in to ReggieNet. On the Overview Tab, click the link [Activate your Zoom Pro Account] in the Message of the Day (figure 1).

Figure 1:

After clicking the link, you should be redirected to your Zoom profile page. You can then close this window.

NOTE: Users may need to log-out and log back in to ReggieNet for the Zoom tab in courses to work.

My.IllinoisState: Log-in to My.IllinoisState.edu, and click [Launch Zoom] in the banner (figure 2).

Figure 2:

After clicking the button, you should be redirected to your Zoom profile page. You can then close this window.

NOTE: Users may need to log-out and log back in to ReggieNet for the Zoom tab in courses to work.

How to Use Zoom

To learn more about how to use Zoom and the different features in the tool, refer to the following:

Teaching with Zoom

To learn more about using Zoom in ReggieNet, see Using Zoom with ReggieNet

Additional Resources

The following resources are available to assist with educating through Zoom:

Having Audio Issues?

If you are having audio issues on your computer, please refer to the following knowledge article on how to configure your audio settings on your Windows or Mac machine:

Changing Sound Settings on a Windows and Mac Computer

If you are having audio issues in Zoom itself, but your audio device is working fine, please read the following Zoom article on configuring and testing your audio devices in a Zoom meeting:

Testing Computer or Device Audio in Zoom

Known Issues

The following issues have been identified with Zoom. Click the article title to learn more about the issue and any known workarounds.

Still Need Assistance?

  • For Technical Assistance, please contact the Technology Support Center at 309-438-4357, or contact them via email at SupportCenter@ilstu.edu
  • For instructional support, please contact the Center for Teaching, Learning, and Technology at CTLT@ilstu.edu or (309) 438-2542.
  • For assistance using Zoom in classroom spaces, contact Learning Spaces & Audio Visual Technologies at (309) 438-7412.