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Illinois State University

Where to Update My Password After a Password Change?

After you have reset your password, you may need to update your new password within applications and services which may have your old password saved. Some applications and services will become unavailable immediately upon changing your password, and will require you to enter the new password in order to regain access. Other applications and services may experience a delay of up to several hours before you will be required to enter the new password.

 

Below is a list of common applications and services that may require you to enter the new password in order to retain, or regain, access.

 

 

 

Email Clients

 

When you change your ULID password, you may need to update your new password in any email clients you use on your computer, or on your mobile devices.

 

 

 

Microsoft Outlook for Windows and Mac

 

After changing your password, you may receive a prompt asking you to sign into your email account (Figures 1 and 2). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

 

Figure 1 (OS X):                                                                                                                                              Figure 2 (Windows):

 

 

      

 

You may update your password by entering your new password in the field provided. In Windows, make sure you place a check next to Remember my credentials. Once you have done so, you should not be prompted to do so again until the next time you change your password.

 

 

 

Mozilla Thunderbird for Windows or Mac

 

After changing your password, you may receive a prompt stating that Thunderbird is unable to access your Office 365 email account (Figure 3). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

 

Figure 3:

 

 

 

To update your password, click [Enter New Password] and then enter your new password when prompted. You will not need to repeat this action until the next time you change your password.

 

 

 

Mac OS X Internet Account (Mac Mail App)

 

After changing your password, you may receive a prompt stating that Mail cannot connect to your “Exchange” account (Figure 4). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

 

Figure 4:

 

 

 

You may update your password by entering your new password in the field provided. Once you have done so, you should not be prompted to do so again until the next time you change your password.

 

 

 

iOS (iPhone/iPad) Mail App

 

After changing your password, you may receive a prompt asking you to enter the new password for your “Exchange” account (Figure 5). This prompt may appear immediately after you change your password, or it may take up to several hours afterward.

 

Figure 5:

 

 

 

Enter your new password in the field provided in the prompt and select [OK]. Once you have done so, you should not be prompted to do so again until the next time you change your password.

 

 

 

Authenticated Campus Wireless Network (isunet)

 

After you reset your password, devices such as desktop and laptop computers, as well as mobile devices that connect to the “isunet” wireless network, will require that you update the new password before they will be able to re-connect to the network. If your device does not automatically prompt you to enter your new password, you may need to manually remove, or “forget”, the network on your device and then attempt to reconnect, which will prompt you to enter your credentials (ULID and password).

 

Note: It may take up to several hours after changing a password before a device connected to the “isunet” network will prompt you for the updated password.

 

Instructions for removing and reconnecting to the campus wireless network from popular devices are provided below:

 

 

 

iOS Devices (iPhone/iPad)

 

  1. On your iOS device, select [Settings] > [Wifi].
  2. Select the information icon next to isunet and then select [Forget This Network].
  3. When prompted, select [Forget].
  4. The network is now forgotten. To reconnect to the network, select [isunet] from the list of available networks.
  5. Enter your ULID and password into the Username and Password fields when prompted and select [Join].
  6.  If prompted, select [Trust] to trust the ISU wireless certificate.

 

You are now reconnected to the “isunet” wireless network.

 

 

 

Android Devices

 

Note: The exact steps below may very slightly between different Android devices.

 

  1. Go to Settings > Wifi.
  2. Select the [isunet] network.
  3. Select [Forget].
  4. The network is now forgotten. To reconnect to the network, select [isunet] from the list of available networks.
  5. Enter your ULID in the field labeled Identity.
  6. Enter your password in the field labeled Password (you may need to scroll down to see this field).
  7. Select [Connect]. You will see a message stating “Connecting…” while the device attempts to connect to the network.

 

You are now reconnected to the “isunet” wireless network.

 

 

 

Windows Laptops/Desktops

 

Windows 7:

 

  1. On your Taskbar, click on the wireless icon, then click [Open Network and Sharing Center].
  2. In the Network and Sharing Center window, click [Manage wireless networks].
  3. In the Manage Wireless Networks window, click on [isunet] from the list of Networks you an view, and then click [Remove].
  4. When asked “Are you sure you want to remove this network?”, click [Yes].
  5. You have now removed the network; you may now close out of the Manage Wireless Networks and Network and Sharing windows.
  6. To reconnect to the network, click on the wireless icon in your Taskbar, and click on [isunet] and click [Connect].
  7. Make sure there is a check mark in the box next to Connect Automatically, enter your ULID and password when prompted, and click [OK].

 

You are now reconnected to the “isunet” wireless network.

 

Windows 10

 

  1. Press the Windows key+i to open the Settings app.
  2. Click the [Network & Internet] option.
  3. Click [Wi-Fi] in the left panel.
  4. Click the link [Manage Wi-Fi Settings].
  1. In the window which opens, scroll to the section entitled, Manage known networks.
  2. Under Manage known networks, click on the network you wish to forget, and click [Forget].

 

The Wireless Network’s profile and connection details are now deleted.

 

 

 

OS X  (Mac) Desktops and Laptops

 

  1. Click on the wireless icon on your menu bar .
  2. Click [Open Network Preferences…] from the menu.
  3. In the Network window, click on [Advanced].
  4. In the Advanced window, with the Wifi tab selected, click on [isunet] in the list of Preferred Networks and then click on the [minus sign icon] underneath the list (Figure 6).

 

 Figure 6:

 

 

 

  1. “isunet” should no longer appear in your list of preferred networks. Click [OK].
  2. In the Network window, click [Apply], then close out of System Preferences.
  3. To reconnect, click on the wireless icon in the menu bar, and select [isunet].
  4. When prompted, enter your ULID and password in the Username and password fields provided and click [Join].

 

You are now reconnected to the “isunet” wireless network.

 

 

 

Keychain for Mac OS X

 

When you change your ULID password, Mac OS X users may begin receiving errors stating “There was a problem accessing your keychain”. This occurs when your login (ULID) password doesn’t match your Keychain password. To fix the issue, you will need to reset your Keychain password to match your new login (ULID) password. To do so:

 

  1. Launch Finder, and select [Applications] > [Utilities] > [Keychain Access].
  2. On the menu bar at the top of the screen, select the Keychain Access menu and select [Edit] > [Change Password for Keychain “login”].
  3. Enter your current Keychain password in the field provided. Then enter the new password in the field labeled New Password. Re-enter the new password in the field labeled Verify and click [OK].
  4. You may now close out of Keychain Access, and you should no longer experience the password prompts.

 

 

 

Web Applications

 

Applications accessed via the web, including the Office 365 portal, SharePoint, iPeople, Campus Solutions, Cisco Jabber etc., will automatically prompt you to enter a password the first time you attempt to access them after having reset your ULID password.

 

 

 

How to Get Help

 

For technical assistance, you may contact the Technology Support Center at 309-438-4357, or by email at SupportCenter@IllinoisState.edu.

 

 

 

See Also: