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Illinois State University

Using Safe Sender Settings in Office 365

Safe senders are people or domains you always want to receive email messages from, and therefore the messages are not blocked or sent to your Junk Email folder.

When a user or domain is listed as a Safe Sender, any messages sent to the user from the safe sender will be routed to the user’s inbox.

How to Add a Sender or Domain

To add a person or domain to your Office 365 “Safe Senders” list:

  1. Sign in to Outlook on the web via the Office365.IllinoisState.edu website.
  2. At the top of the page, click the [Settings]  icon, and then click [Mail].
  3. Find the Account section in the navigation pane on the left, and then click [Block or allow].
  4. To add an entry to “Safe senders and recipients”, enter the email address or domain that you want to mark as safe in the Enter a sender or domain here text box, and then press [Enter] or select the [Add] icon () next to the text box.
  5. Click the [Save] button to save the changes.

How to Remove a Sender or Domain

To remove an entry from your Office 365 “Safe Senders” list:

  1. Sign in to Outlook on the web via the Office365.IllinoisState.edu website.
  2. At the top of the page, click the [Settings] ( ) icon, and then click [Mail].
  3. Find the Account section in the navigation pane on the left, and then click [Block or allow].
  4. To remove an entry from the “Safe senders and recipients”, select the entry you wish to remove from the list and select the [Remove] () icon.
  5. Click the [Save] button to save the changes.

How to Edit a Sender or Domain

To edit a recipient in your Office 365 “Safe Senders” list:

  1. Sign in to Outlook on the web via the Office365.IllinoisState.edu website.
  2. At the top of the page, click the [Settings] ( ) icon, and then click [Mail].
  3. Find the Account section in the navigation pane on the left, and then click [Block or allow].
  4. To edit an entry from the “Safe senders and recipients”, select the entry you wish to change and select the [Edit] () icon.
  5. Enter any corrections or changes, and then click the [Save] button.

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