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Illinois State University

Overview of Cisco Unified Communications

Cisco Unified Communications (UC) is a framework that utilizes voice over IP (VoIP) technology and has been implemented at Illinois State to help you stay connected with the university community.

Cisco Unified Communications Features

Log in to the Cisco Unified Communications Self Care Portal to customize and make changes to your VoIP phone settings, personal address book, speed dials, and other UC features. Some features of unified communications include:

  • Mobile Reach
  • Instant Messaging
  • Personal Address Book
  • Directory Search
  • Speed Dials & Fast Dials

Cisco Unified Communications Self Care Portal

To access the self care portal, login to the following website with your ULID and password,

  • If you receive a message about an Untrusted Certificate, click to proceed to the site anyway.
  • If you are off campus, you must first connect through VPN before you can access the Cisco Unified Communications Self Care
    Portal through the above link. For more information on VPN review the following article: Overview of VPN

More Information

For more information on Cisco Unified Communications, refer to the following:

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