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Illinois State University

How to Use Cisco AnyConnect VPN Client

 

When you are off campus, some of Illinois State University’s electronic services are unavailable to you unless you establish a VPN connection.

Cisco AnyConnect is an application that the University makes available to students, faculty, and staff for free which may be used to establish a VPN connection with the University from off campus.

Connect to the Cisco AnyConnect VPN Client Once Downloaded

Windows:

If you need to install the application on your computer, please skip to the section below entitled Download and Install Cisco AnyConnect. To connect with the Cisco AnyConnect client on a Windows machine, do the following:

  1. Open the Cisco AnyConnect VPN client.
  • Windows 7: Click [Start] > [All Programs] > [Cisco AnyConnect Secure Mobility Client].
  • Windows 8: On the Start screen, click [Cisco AnyConnect Secure Mobility Client].
  • Windows 10: [Start] > [All Apps] > [Cisco] > [Cisco AnyConnect Secure Mobility Client].
  • Alternatively, you can click [Start] and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application.
  1. Verify that the path in the field underneath “Ready to connect.” is VPN01.ILSTU.EDU.
  • If the path name does not automatically appear, click the arrow to the right of the field and select VPN01.ILSTU.EDU from the drop down menu, or enter the path name manually.
  1. Click [Connect].

Figure 1:

  1. When prompted, select the appropriate Group (Figure 1):
  • To access most ISU resources, you will select [–ISU-].

  • Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select [DB-User_Access].

Note: When you attempt to connect, you may receive a prompt that tells you that Cisco AnyConnect is updating. Do not attempt to cancel this update, as this update will allow your VPN software to work.

Figure 2:

  1. Enter your ULID and password in the appropriate fields, then click [OK].
  2. After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
  3. Click [Accept].

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnecticon with a yellow, locked padlock will be visible in your system tray (in the lower-right corner of your desktop, next to the clock). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Mac OS X:

If you need to install the application on your computer, please skip to the section below entitled Download and Install Cisco AnyConnect. To connect to the VPN on a Mac machine running Mac OS X or later, do the following:

  1. Open the Cisco AnyConnect VPN client. Click [Finder] > [Applications][Cisco] > [Cisco AnyConnect Secure Mobility Client].

Figure 3:

  • Alternatively, you can search for the application in your “Dashboard” by simply clicking the rocket icon on your bottom toolbar. After that, start typing Cisco AnyConnect Secure Mobility Client and you will see the application. Click on the application to start the set-up process, or to access it once you’ve configured the settings properly.

Figure 4:

  1. Verify that the path in the field underneath “Ready to connect.” reads VPN01.ILSTU.EDU. If the field is empty, you will need to manually enter the file path exactly how it is shown in this article.

Figure 5:

  1. Click [Connect].
  2. When prompted, select the appropriate Group (Figure 6):
  • For most ISU resources, you will select [–ISU-].
  • Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select [DB-User_Access].

Figure 6:

  1. Enter your ULID and password when prompted to do so and click [Connect].
  2. After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
  3. Click [Accept].

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnect icon with a yellow, locked padlock is now in your system tray (in the lower-right corner of your desktop). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Disconnect from the VPN

Windows:

To disconnect from the VPN on a Window’s machine:

  1. Locate the Cisco AnyConnect VPN client icon and click on it. It is usually on your toolbar, but if it is not, here are some additional ways to find the application:
  • Windows 7: Click [Start] > [All Programs] > [Cisco AnyConnect Secure Mobility Client].
  • Windows 8: On the Start screen, click [Cisco AnyConnect Secure Mobility Client].
  • Windows 10: [Start] > [All Apps] > [Cisco] > [Cisco AnyConnect].
    • Alternatively, you can click [Start] and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application so you can disconnect from the VPN.
  1. In the Cisco AnyConnect Secure Mobility Client pane, click [Disconnect].

Figure 7:

  1. Close Cisco AnyConnect Secure Mobility Client.

You are now disconnected from VPN.

Mac OSX:

To disconnect from a VPN connection on Cisco AnyConnect on Mac running Mac OS X or later:

  1. Click on the Cisco AnyConnect icon in your Dock.
  2. Click [Disconnect].
  3. Close Cisco AnyConnect Secure Mobility Client.

Figure 8:

You are now disconnected from VPN.

Download and Install Cisco AnyConnect for Windows or Mac OS X

Students, faculty, and staff may download the Cisco AnyConnect VPN Client for Windows or Mac OS X from the University IT Help portal by following the directions below:

Windows:

  1. Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
  2. Click [Downloads] in the middle of the screen.
  3. If nothing happens when you click on [Downloads] you may need to allow pop-ups from the website in your browser.
  4. Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
  5. Click on [Windows] or [Mac] and log in with your ULID and password if prompted to do so.
  • Note: Before installing, please be aware of the following directions below; they will be slightly different depending on where you are located when attempting to download the software.

  • If you are currently located ON campus when attempting to download the VPN:

    • If you are currently located on campus, the file will begin to download. Click on the file once the download has completed click on the download and select [Run]…

    • The Cisco AnyConnect Secure Mobility Client Setup Wizard will appear. Follow the online instructions.

    • When the installation is complete, click [Finish].

  • To establish a VPN connection with the campus network, skip to the section below entitled Connecting with the Cisco AnyConnect VPN Client

  • If you are currently located OFF campus when attempting to download the VPN:

    • If you are connected from off campus, you will be directed to a form to request the download file be sent to you. To learn how to request this software, proceed to the section below entitled Request for Cisco AnyConnect VPN Access Form, then return here for installation instructions.
  1. Once you have begun to install the Cisco AnyConnect Secure Mobility Client Application, whether on or off campus, follow the directions below.:
  • Upon successfully downloading the installer, you will need to open the installer and follow the prompts.

Figure 9:

  • Agree to the Terms and Conditions and proceed with the installation by clicking [Accept]. You may need to enter your computer’s profile credentials in order to accept the installation.

Figure 10:

  • Once the software has finished downloading, click [Finish] to close out of the installation process. You can now access the VPN software.

Mac OS X:

  1. Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
  2. Click [Software Downloads] near the top of the portal.
  3. If nothing happens when you click on [Software Downloads] you may need to allow pop-ups from the website in your browser.
  4. On the Downloads page scroll down and click on [Cisco AnyConnect].
  5. Click on [Download Cisco AnyConnect for Mac] (log in with your ULID and password if prompted to do so).
  • Note: Before installing, please be aware of the following instructions below; they will be slightly different depending where you are located when attempting to download the software.

  • If you are currently located ON campus when attempting to download the VPN:

    • If you are currently located on campus, the file will begin to download. Click on the download to open it once the download has completed.
    • Click on the file named vpn.pkg and follow the instructions below to install the application. If you receive a warning stating that “The package was signed with a certificate that has expired.” click [Continue].
  • If you are currently located OFF campus when attempting to download the VPN:

    • If you are connected from off campus, you will be directed to a form to request the download file be sent to you. Proceed to the section below entitled Request for Cisco AnyConnect VPN Access Form. Once you have received the installer, refer back to the following instructions:
  1. Once you have begun to install the Cisco AnyConnect Secure Mobility Client Application, whether on or off campus, follow the directions below:
  • When you get to the Installation Type screen, ensure that only the VPN checkbox is selected, then click [Continue] to proceed with the installation

Figure 11:

  • Click [Continue] to finish the installation. Once finished, open the Cisco AnyConnect Secure Mobility Client. You can find it in the Cisco folder in your applications, or can be manually searched in your Launchpad, as instructed above.

Figure 12:

Figure 13:

  • Enter your ULID in the Username field and your current password in the Password field. Click [OK].

Figure 14:

  • You will see a welcome window. Click [Accept] to be connected to the VPN.

Figure 15:

  • Now that you are connected, you will be able to access university-restricted applications such as iPeople.
  • When you are ready to disconnect from the VPN, go back to the application and click [Disconnect] and close out of the application.

Figure 16:

Request for Cisco AnyConnect VPN Access Form

Students, faculty, and staff requesting to download Cisco AnyConnect from an off campus location may fill out the form below (Figure 1) and click [Submit Form]. Once the Request has been submitted and the information verified, the Cisco AnyConnect download file will be sent to your ISU email address via an email application called SendTo. When you receive the download file, click on the file and follow the instructions in step 6 above (for either Windows or Mac OS X) to install the application. Once you have successfully installed Cisco AnyConnect, you may establish a VPN connection with the campus network.

Figure 17:

How to Get Help

For technical assistance, you may contact the Technology Support Center at 309-438-4357 or by email at SupportCenter@IllinoisState.edu.

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