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Illinois State University

What If I Forget My ULID Password?

If you forget your password or have problems logging in, you can have your password reset through account recovery or by visiting the Technology Support Center or TechZone.

Note: If you attempt to log into your ULID account with an incorrect password, your account will be locked for 15 minutes after the 5th consecutive attempt.

Before You Begin

This article discusses how to reset your password if you have forgotten it. If you know your current password, and would simply like to change it, please refer to:

If you forget your password or are unable to log in, you have two options to reset your password in order to regain access to your account.

  • Account Recovery — If you forget your password, you can attempt to reset your password by first answering the security questions you have previously set up on your account. Provided you are able to answer the security questions correctly, you will be able to set a new password on the account.
  • Administrative Password Reset — You can have your password reset for you by bringing your Redbird ID Card to the Technology Support Center offices in Julian Hall 115, or to the TechZone Service Center on the second floor of the Bone Student Center. You will be provided with a temporary password so you may immediately log in and change the password on your account, as well as update your security questions.

Each of these options is discussed in more detail below.

Account Recovery

If you forget your password or have problems logging in to ULID Account Management to change your password, you can attempt to recover your account. This process requires you to provide information about yourself and to correctly answer your security questions.

To recover your ULID account, do the following:

  1. Navigate to the ITHelp Customer Portal at https://ithelp.illinoisstate.edu and click the Account Management link.
  2. Click Forgot My Password.
  3. On the Forgot My Password page, enter your ULID and birth date. Click Continue.
  4. On the Security Questions page, answer the three security questions that you have previously set. When you have answered them, click Continue.

      Note: If you are unable to correctly answer the security questions, see the section below, entitled Administrative Password Reset.

  1. On the Set Password page, enter your new password twice, and then click Continue.
  • The password requirements are listed on the right side of the page.
  • You can click the eye icon next to each password field to see the characters you have entered.  
  1. On the Complete page, you should see a message stating “Account Recovery Complete. Your account has been recovered successfully. Complete propagation of changes may take a few minutes. You may now close this window.”

Your password has now been changed. You will need to manually update your new password for individual campus services following a password reset. For more information regarding this, please refer to:

Important: If you are resetting your password AFTER it has already expired, it may take up to 3 hours before you will be able to access your ISU email account with the new password.

Administrative Password Reset

You can have your password reset administratively by bringing your Redbird Card to the Technology Support Center in Julian Hall 115, or to the TechZone Service Center located on the second floor of the Bone Student Center.

Your password will be reset to a temporary password, which you must then change to something personal and secret. The Technology Support Center, or the TechZone Service Center, can assist you in doing so before you leave that location.

You will also need to manually update your new password for individual campus services following a password reset. For more information regarding this, please refer to:

Important: If you are resetting your password AFTER it has already expired, it may take up to 3 hours before you will be able to access your ISU email account with the new password.

How to Get Help

For technical assistance, you may contact the Technology Support Center at 309-438-4357, or by email at SupportCenter@IllinoisState.edu.

See Also: