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Illinois State University

Transferring a Call on your VoIP Phone

You can transfer a call you received to a third party number on your Cisco VoIP phone.

To transfer a call to a third party phone number, do the following:

  1. While you are on a call, press the Transfer button; this places the call on hold.
  2. Enter the third party’s phone number.
    • As a courtesy, wait until the third party has answered so you can explain who you will be transferring and the nature of the call.
  3. Press the Transfer button again; this connects the caller to the other party, and disconnects you from the call.
  4. After transferring the call, hang up.